Refund policy

ZENVIKO RETURN & REFUND POLICY

We want you to be happy with your purchase from Zenviko. This policy explains how cancellations, returns, damaged or incorrect items, and refunds are handled.

RETURNS

You may request a return within 14 days of receiving your order.

To request a return, contact us at shopzenviko@gmail.com before sending anything back. Please include your order number and the reason for the return.

If your return is accepted, we will provide instructions and the appropriate return address.

Please do not send products to an address without first receiving return instructions from us. Items returned without prior authorization may be delayed or may not be processed correctly.

For a change-of-mind return, the item should normally be in the same condition in which you received it, unused and with its original packaging where reasonably possible.

Your statutory rights are not affected.

UK CANCELLATION RIGHTS

For most goods purchased online, UK consumers have a legal right to cancel their order within 14 days after receiving the goods, subject to applicable exceptions.

After notifying us that you wish to cancel, you will normally have a further 14 days to return the goods.

Where you exercise your statutory right to cancel, you may be responsible for the direct cost of returning the goods unless the goods are faulty, damaged, incorrect, or we agree otherwise.

Certain goods may be excluded from change-of-mind cancellation rights where permitted by law, including certain personalized products, perishable goods, or sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If an item arrives damaged, faulty, or you receive the wrong item, contact us as soon as possible at shopzenviko@gmail.com.

Please provide your order number, a description of the problem and, where appropriate, photographs or video showing the issue.

We will review the matter and arrange an appropriate solution. Depending on the circumstances, this may include a replacement, repair, return or refund in accordance with your legal rights.

Please do not dispose of a damaged or faulty product until we have advised you what to do.

MISSING ITEMS

If an item is missing from your delivery, contact us at shopzenviko@gmail.com with your order number and details of the missing item so that we can investigate.

EXCHANGES

We do not currently operate a direct exchange service.

If you would like a different product, colour or variant, please contact us. Where appropriate, you can return the original item in accordance with this policy and place a new order.

REFUNDS

Once a returned item has been received and, where appropriate, inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

We aim to process approved refunds promptly. Your bank, card provider or payment service may require additional time before the refund appears in your account.

Where you validly cancel an online purchase under your statutory cancellation rights, any refund due will be made in accordance with applicable UK consumer law.

RETURN SHIPPING COSTS

For change-of-mind returns, the customer may be responsible for the direct cost of returning the item.

If an item is faulty, damaged, incorrect, or otherwise does not conform to your legal rights, Zenviko will handle reasonable return costs where required by law.

NON-RETURNABLE ITEMS

Some products may not qualify for change-of-mind returns where an exception under consumer law applies. Examples may include personalized goods, perishable products and certain sealed hygiene or health-related products once unsealed.

This does not remove your legal rights if an item is faulty, damaged, misdescribed or otherwise does not conform to the contract.

RETURN ADDRESS

Please contact Zenviko before returning an item.

Once your return has been authorized, we will provide you with the correct UK return address and return instructions.

Do not return products directly to the original supplier or to an address shown on the parcel unless Zenviko specifically instructs you to do so.

CONTACT US

For returns, refunds or order problems, contact:

Zenviko
Email: shopzenviko@gmail.com