Terms of service
ZENVIKO TERMS OF SERVICE
Last updated: 14 October 2026
1. ABOUT THESE TERMS
Welcome to Zenviko. These Terms apply when you visit our website, purchase products from us or use our online store.
Zenviko is a trading name of Solomon Muchangi. References to “Zenviko”, “we”, “us” and “our” mean Solomon Muchangi, trading as Zenviko.
Before ordering, please read these Terms, our Shipping Policy and our Return and Refund Policy, which form part of the terms applicable to your purchase. Our Privacy Policy separately explains how we process personal information and your privacy choices.
Nothing in these Terms affects your statutory rights under applicable UK consumer law.
2. OUR PRODUCTS
We take reasonable care to ensure product descriptions, photographs, specifications, prices and other information on our website are accurate.
Colours and appearance may vary slightly because of screen settings or reasonable manufacturing variations. This does not remove our obligation to supply goods that match their description.
All products are subject to availability. We may change or discontinue products for future purchases.
Goods supplied to consumers must be as described, of satisfactory quality and fit for their purpose in accordance with applicable consumer law.
3. ORDERS AND ACCEPTANCE
When you place an order, you are offering to purchase the products in that order.
A binding purchase contract is formed when we communicate our acceptance of your order to you. A message that merely acknowledges receipt of an order is not, by itself, acceptance.
Before acceptance, we may decline an order for a valid reason, such as an unavailable product, an obvious pricing or description error, payment that cannot be authorised, or reasonable grounds to suspect fraud. We will notify you promptly if we decline your order.
Once we have accepted an order, we will honour the contract and your legal rights. If a problem prevents fulfilment, we will explain it and handle any proposed change, cancellation or refund in accordance with those rights. We do not reserve an unrestricted right to cancel accepted orders.
If we do not accept an order and payment has already been taken, we will refund that payment, including any delivery charge for the declined order, without undue delay to the original payment method.
Please check your order and delivery details before submitting your order.
4. PRICES AND PAYMENT
Prices are displayed in pounds sterling and include applicable taxes. Delivery charges and the total amount payable will be shown before you complete your purchase.
Price changes apply to future orders and do not change the price of an order already accepted by us, except where the law requires otherwise or you expressly agree.
Payment must be made using a payment method available at checkout.
5. SHIPPING AND DELIVERY
Available delivery methods, charges and estimated delivery times are shown on our website or during checkout. Please see our Shipping Policy for details of processing, delivery and separate parcels.
Delivery dates are estimates unless we agree a specific date or deadline with you. We will take reasonable steps to deliver within the communicated timeframe and respect your rights where delivery is late or goods are not delivered.
When we arrange delivery, goods remain at our risk until you or a person you nominate receives them. Different legal rules apply if you independently appoint a carrier that we did not offer.
6. CANCELLATIONS, RETURNS AND REFUNDS
For most goods bought online, UK consumers may cancel from the time they place their order until the end of the 14-day cancellation period, starting the day after delivery.
If goods from one order arrive separately, the period starts the day after the last item arrives.
To cancel, send a clear statement to shopzenviko@gmail.com or write to our correspondence address. You do not need to give a reason or obtain our approval for a valid statutory cancellation.
After notifying us, send the goods back without undue delay and within a further 14 days, unless we have agreed to collect them.
For change-of-mind returns, you pay the direct return-postage cost unless we agree otherwise. We do not charge a restocking or statutory cancellation fee. Any deduction for reduced value will be made only where permitted by law.
Legal exceptions may apply to personalised goods, rapidly perishable goods and certain sealed hygiene goods once unsealed. We apply these exceptions only where the legal conditions are met.
Rights relating to faulty, damaged, incorrect, misdescribed or otherwise non-conforming goods are separate and are not limited by the change-of-mind period.
See our Return and Refund Policy for full instructions, the optional cancellation form, refund deadlines, delivery-charge refunds and return-postage arrangements.
7. DAMAGED, FAULTY, INCORRECT OR MISSING ITEMS
Contact shopzenviko@gmail.com as soon as reasonably possible if goods arrive damaged, faulty, incorrect, incomplete or different from their description.
Please provide your order number and a description where possible. Photographs or other reasonable evidence may help us investigate, but are not an absolute condition of exercising your legal rights.
We remain responsible for resolving problems with goods we sell and delivery services we arrange. Your statutory rights and remedies are not restricted by this section.
8. PROMOTIONS AND DISCOUNTS
Promotions, discount codes and special offers may have additional conditions, availability limits or expiry dates, which will be made available before purchase.
Offers may not be combined unless stated otherwise.
We may withdraw or correct promotions for future purchases or where there has been an obvious error, fraud or misuse, subject to applicable law and the rights attached to accepted orders.
Discounted products retain the same statutory consumer protections.
9. INTELLECTUAL PROPERTY
Our original branding, text, graphics and other website content may be protected by intellectual property laws.
Third-party trademarks, photographs and other materials remain the property of their respective owners where applicable.
You may not reproduce or commercially exploit protected website content without permission except where the law permits.
10. SHOPIFY AND THIRD-PARTY SERVICES
Our store is hosted by Shopify. We also use third-party services for payments, fulfilment, delivery and other store functions.
Shopify collects and processes personal information when you browse or purchase from our store. Where enhanced Shopify services are enabled, those services may use information about interactions with our store, other merchants and Shopify to provide a more personalised experience, relevant advertising and insights.
Information may be shared with Shopify and relevant third parties located outside the UK for these purposes. Our Privacy Policy explains the processing, applicable safeguards and your choices, including consent where required.
Providers' own terms and privacy notices may apply to their services. They do not remove our responsibilities as the seller or your statutory consumer rights.
11. PRIVACY
Solomon Muchangi, trading as Zenviko, processes personal information as described in our Privacy Policy and in accordance with applicable data-protection law.
Please review that policy for information about the data we process, our lawful bases, sharing, retention and your rights.
Where consent is required for marketing or tracking, we will ask for it separately.
12. ACCEPTABLE USE
You must not use our website unlawfully, commit or facilitate fraud, attempt unauthorised access, introduce malicious software, or interfere with the website's operation or security.
13. LIABILITY AND CONSUMER RIGHTS
Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Your statutory consumer rights, including rights relating to faulty, misdescribed or otherwise non-conforming goods, are not excluded or restricted.
If we breach our contract, responsibility for resulting loss or damage will be determined under applicable law. We do not seek to exclude liability for loss or damage that was reasonably foreseeable when the contract was formed.
14. CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our services, business practices or law.
Updates do not retrospectively reduce rights or change the agreed terms of existing orders. The terms provided when you placed your order apply unless a change is required by law or expressly agreed with you.
15. GOVERNING LAW
These Terms are governed by the applicable laws of the United Kingdom, subject to mandatory consumer protections and jurisdiction rights that apply to you.
Nothing in this section removes rights concerning where you may bring legal proceedings.
16. CONTACT US
Solomon Muchangi, trading as Zenviko
Email: shopzenviko@gmail.com
Business correspondence address:
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom
For parcel returns, contact us for the correct return address and instructions