Shipping policy
ZENVIKO SHIPPING POLICY
Zenviko is a trading name of Solomon Muchangi.
Thank you for shopping with Zenviko. This policy explains how we process and deliver orders. Nothing in this policy limits your statutory consumer rights.
1. SHIPPING AREA
Zenviko currently delivers to eligible addresses within the United Kingdom.
If we cannot fulfil your order because we cannot deliver to your address, we will notify you and refund all payments for the undeliverable order, including its delivery charge, without undue delay.
2. SHIPPING COST
Our current Standard UK Shipping charge is £4.99 per order.
The applicable shipping charge will be displayed at checkout before you complete your purchase.
Any additional delivery options or promotional shipping rates will also be clearly displayed before purchase.
You will not be charged additional shipping fees simply because we choose to dispatch your order in separate parcels.
3. ESTIMATED DELIVERY TIME
Standard UK delivery is estimated at 5–8 business days from order confirmation, including order processing and shipping, unless a different delivery period is clearly stated and agreed before you place your order.
Business days are Monday to Friday, excluding UK bank holidays.
Delivery times are estimates unless we agree a specific delivery date or deadline with you. We will take reasonable steps to deliver within the stated timeframe and tell you about significant delays that we become aware of.
Your rights if delivery is late are explained under DELIVERY DELAYS.
4. ORDER PROCESSING
Once your order has been successfully placed and payment has been authorised, it will be prepared for dispatch.
Order processing is included in the delivery estimate in section 3 unless a separate processing period has been clearly stated and agreed before purchase.
Order information and updates will be sent using the contact details you provide at checkout.
Please ensure that your delivery address and contact information are complete and accurate.
5. MULTIPLE PACKAGES
Orders containing more than one product may be dispatched separately and arrive in different parcels or on different days.
Separate parcels do not result in additional shipping charges unless you expressly agree to an additional delivery service before purchase.
Where available, we will provide tracking information for the separate parcels.
6. ORDER TRACKING
Where tracking information is available, we will provide it by email or through the relevant order-tracking facility.
Please allow time for tracking information to become active after dispatch.
If you need help with tracking, contact shopzenviko@gmail.com with your order number.
7. DELIVERY DELAYS
Delivery may occasionally be affected by carrier delays, severe weather, peak periods or customs processing where applicable.
If your order has not arrived within the expected delivery period, contact shopzenviko@gmail.com. We will investigate and keep you informed.
If no delivery period has been agreed, we will deliver without undue delay and within 30 days after the contract is made.
If we miss an agreed delivery deadline, you can normally give us an additional reasonable period to deliver. If we also fail to deliver within that period, you may cancel the affected order and receive a refund.
You may cancel immediately if we refuse to deliver, or if delivery by the agreed deadline was essential and this was clear from the circumstances or you told us before placing the order.
Where you are entitled to cancel for non-delivery, we will refund all payments due for the cancelled order, including applicable delivery charges, without undue delay.
Delays involving our suppliers or carriers do not remove your statutory rights.
8. INCORRECT DELIVERY ADDRESS
Please provide complete and accurate delivery information.
If you notice an error, contact shopzenviko@gmail.com as soon as possible with your order number and the correct details.
We will try to correct the address before dispatch, but changes may not be possible once the order has entered processing or has been dispatched.
If a delivery problem arises, we will explain the available options. Nothing in this section limits your statutory rights.
9. LOST OR MISSING ORDERS
If your order or part of it has not arrived within the expected delivery period, contact shopzenviko@gmail.com with your order number and details of what is missing.
Some orders arrive in separate parcels. We will check the order and delivery information and investigate with the relevant supplier or carrier.
We remain responsible for resolving delivery problems with suppliers and carriers we arrange. You do not have to resolve the problem directly with them.
We will arrange a replacement with your agreement, or provide any refund to which you are legally entitled. An investigation does not remove your cancellation or refund rights.
10. DAMAGED, FAULTY OR INCORRECT ITEMS
If your order arrives damaged, faulty, incomplete or incorrect, contact shopzenviko@gmail.com as soon as reasonably possible.
Please provide your order number and a description of the problem. Photographs or video may help us investigate where appropriate, but they are not an absolute condition of exercising your statutory rights.
We will arrange the remedy you are entitled to under UK consumer law. Please see our Return and Refund Policy for further details.
11. RISK DURING DELIVERY
When we arrange delivery, goods remain at our risk until they come into the physical possession of you or a person you nominate to receive them.
If you independently appoint a carrier that we did not offer as a delivery option, different legal rules apply and risk may pass when the goods are handed to that carrier.
12. CONTACT US
For questions about shipping or an existing order, contact:
Solomon Muchangi, trading as Zenviko
Email: shopzenviko@gmail.com
Business correspondence address:
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom
This address is for business correspondence, cancellation notices and complaints. For product returns, please contact us for the correct parcel return address and follow our Return and Refund Policy.