Shipping policy
ZENVIKO SHIPPING POLICY
Last updated: 4 September 2026
Thank you for shopping with Zenviko. This Shipping Policy explains how we process and deliver orders.
1. SHIPPING AREA
Zenviko currently delivers to eligible addresses within the United Kingdom.
If we are unable to deliver to your address, you will be notified and any payment taken for the affected order will be refunded where appropriate.
2. SHIPPING COST
Our current Standard UK Shipping charge is:
£4.99 per order
The applicable shipping charge will always be displayed at checkout before you complete your purchase.
We may introduce additional delivery options or promotional shipping rates in the future. Any applicable charges will be clearly displayed at checkout.
3. ESTIMATED DELIVERY TIME
Standard UK Shipping is currently estimated at:
5–8 business days.
Business days normally exclude weekends and UK public holidays.
Delivery times are estimates unless we expressly agree otherwise. We will take reasonable steps to deliver orders within the stated timeframe and in accordance with applicable UK consumer law.
4. ORDER PROCESSING
Once your order has been successfully placed and payment has been authorized, your order will be prepared for dispatch.
You will receive order information using the contact details provided during checkout.
Please ensure that your delivery address and contact information are complete and accurate when placing your order.
5. MULTIPLE PACKAGES
Some orders containing more than one product may be dispatched separately and may arrive in different packages or on different days.
You will not be charged additional shipping fees simply because we choose to dispatch an order in separate packages.
6. ORDER TRACKING
Where tracking information is available, it may be provided by email or through the relevant order-tracking facility.
Please allow reasonable time for tracking information to become active after dispatch.
7. DELIVERY DELAYS
Occasionally, deliveries may be affected by circumstances such as carrier delays, severe weather, peak periods, customs or border processing where applicable, or other events outside our reasonable control.
If there is a significant problem with your delivery, please contact us so that we can investigate.
Nothing in this policy limits your rights under applicable UK consumer law where goods are not delivered within an agreed or legally required timeframe.
8. INCORRECT DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information.
If you notice an error in your delivery address, contact us as soon as possible at shopzenviko@gmail.com.
We will try to correct the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered processing or has been dispatched.
This does not affect any statutory rights you may have.
9. LOST OR MISSING ORDERS
If your order has not arrived within the expected delivery period, please contact us at shopzenviko@gmail.com.
We will investigate the delivery with the relevant supplier or carrier and provide an appropriate resolution in accordance with applicable consumer law.
Customers should not be required to resolve a lost delivery directly with our supplier.
10. DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty, incomplete or incorrect, please contact us as soon as reasonably possible.
We may ask you to provide your order number, a description of the problem and photographs where reasonably necessary to investigate the issue.
Please see our Return and Refund Policy for further information.
11. RISK DURING DELIVERY
Unless otherwise provided by law, goods remain at our risk until they come into the physical possession of you or a person identified by you to receive them.
Different rules may apply if you independently arrange delivery using a carrier that we did not offer as a delivery option.
12. CONTACT US
For questions about shipping or an existing order, please contact:
Zenviko
Email: shopzenviko@gmail.com
Business/correspondence address:
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom